Customer information

Shipping costs

Delivery within Germany and Austria:
Shipping costs for spare parts are charged at a flat rate of 6.90 €.
 
Other articles are shipped free of charge, preferably with DHL, so goods can also be delivered to you on a Saturday. We ship goods via insured shipment.
    
Delivery to other European (EU) countries and non-EU countries:
In the case of shipment to countries outside of the EU, Modelleisenbahn München GmbH decides whether shipment will be made via DHL or UPS. Shipping costs for delivery to non-EU countries is calculated automatically after entry of the address. The shipping costs are indicated on your order confirmation and on the invoice.
 Additional customs duties and charges could be incurred in the case of delivery to non-EU countries.
 
Typical shipping cost to the European countries:
 
Andorra 15,50 € Latvia 9,50 €
Belgique / Belgium 9,50 € Lithuania 9,50 €
Bulgaria / България 9,50 € Luxembourg 9,50 €
Canary Islands9,50 € Malta 9,50 €
Česká republika 9,50 € Monaco 9,50 €
Ceuta (Spain) 13,50 € Netherlands 9,50 €
Channel Islands 9,50 € Norway13,50 €
Croatia 21,50 € Poland / Polska 9,50 €
Denmark / Danmark 9,50 € Portugal / Portuguesa 9,50 €
Estonia, Republic of 9,50 € Romania / România 9,50 €
Finland / Suomi 9,50 € San Marino 18,50 €
France 9,50 € Schweiz / Switzerland13,50 €
Gibraltar 31,50 € Spain / España 9,50 €
Greece / Ελλάδα 9,50 € Sweden / Sverige 9,50 €
Hungary / Magyarország 9,50 € United Kingdom 9,50 €
Ireland 9,50 € Vatican City 21,50 €
Italia / Italy 9,50 €   
 
Packaging:
The goods are shipped in a neutral packaging. As a rule we use recyclable packing material.
 

Delivery times

We make every effort to delivery orders from our customers as quickly as possible.
The delivery time for exclusive models ordered online is 5-10 days.
The delivery time for spare parts is 10-15 days.
 
Important note
The delivery times indicated refer to shipment to Germany and Western Europe. Delivery times deviate considerably due to customs processes. This applies particularly for Eastern Europe and Asia. Delivery to these regions can take anything up to 3 weeks! 
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